Brand Protection & Guest Experience Advisor

ECOLAB; Chicago (IL); On-site; USD 54,000 - 80,000; Full time

Job summary

Ecolab's EcoSure division seeks a Brand Protection Advisor in Chicago, IL to deliver on-site evaluations, coaching, and insights that elevate food safety, guest experience, workplace safety, and operational excellence.

You will identify risks, reinforce brand standards, and partner with EcoSure and Ecolab teams to drive continuous improvement, making a measurable impact with clients while traveling up to 25% and supporting diverse facilities.

Qualifications

• High school diploma required.
• Two years of hospitality-industry experience.
• Valid driver’s license with no restrictions.
• Must be 21 years of age or older.
• No immigration sponsorship available.

Responsibilities

• Conduct brand protection visits at client locations.
• Develop and deliver summary presentations of assessment findings, areas of improvement, and recommendations to client leadership.
• Partner with EcoSure and Ecolab teams to solve client challenges.
• Complete a budgeted number of visits each week, delivering an exceptional client experience.
• Utilize an iPad, Microsoft Suite, and CRM to ensure efficient planning and perform essential job functions.
• Adhere to HIPAA guidelines (where applicable) while completing operational visits within hotels, restaurants, and other venues.

Skills

Customer service

Communication

Hospitality industry experience

Driver's license

Education

High school diploma

Tools

iPad

Microsoft Suite

CRM

Job description

Ecolab's EcoSure division seeks a Brand Protection Advisor in Chicago, IL to deliver on-site evaluations, coaching, and insights that elevate food safety, guest experience, workplace safety, and operational excellence.

You will identify risks, reinforce brand standards, and partner with EcoSure and Ecolab teams to drive continuous improvement, making a measurable impact with clients while traveling up to 25% and supporting diverse facilities.