Brand Floor Lead: Elevate Customer Experience & Sales

Abercrombie & Fitch Co.; Baltimore (MD); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Opportunity to Become a BrandAffiliate

Training and Development

A Global Team of People Who’ll Celebr​

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to deliver an outstanding in-store experience and drive daily sales.

You will open/close routines, operate POS, and ensure brand standards are applied on the sales floor. This role emphasizes coaching, product knowledge, visual merchandising, and loss prevention while supporting omni-channel orders.

Qualifications

• High School Diploma/ G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory / management experience is not required. Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Team leadership

Coaching

Customer focus

Interpersonal skills

Communication skills

Fashion trend knowledge

Initiative

Adaptability

Multitasking

Strong work ethic

Education

High School Diploma/G.E.D.

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to deliver an outstanding in-store experience and drive daily sales.

You will open/close routines, operate POS, and ensure brand standards are applied on the sales floor. This role emphasizes coaching, product knowledge, visual merchandising, and loss prevention while supporting omni-channel orders.