Brand Experience Specialist – Footwear & Service

Deckers Brands; Williamsburg (VA); On-site; USD 25,000 - 33,000; Full time

Job summary

Deckers Brands' HOKA retail team seeks a Sales Associate in Williamsburg to deliver an outstanding customer experience and share passion for the brand.

You will educate customers about HOKA products, stay updated on features, assist with store operations, cash handling, inventory, and merchandising while keeping a positive, energetic attitude.

Flexibility and a willingness to contribute to a busy team are valued, with competitive pay and benefits supporting associates’ growth.

Qualifications

• Two (2) years retail experience preferred.
• High School Diploma or GED.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.

Responsibilities

• Create personalized shopping experiences educating customers about the HOKA Brand and products.
• Stay current on all products and technologies as a HOKA Expert.
• Engage with customers and address questions before they leave the store.
• Maintain energy, assist management with administrative tasks and cash handling.
• Check inventory daily and ensure products are stocked and merchandised per Brand standards.
• Keep back-stock and break area clean and organized; perform daily cleaning tasks.

Skills

Customer service

Brand knowledge

Communication

Teamwork

Multi-tasking

Professionalism

Problem solving

Education

High School Diploma or GED

Job description

Deckers Brands' HOKA retail team seeks a Sales Associate in Williamsburg to deliver an outstanding customer experience and share passion for the brand.

You will educate customers about HOKA products, stay updated on features, assist with store operations, cash handling, inventory, and merchandising while keeping a positive, energetic attitude.

Flexibility and a willingness to contribute to a busy team are valued, with competitive pay and benefits supporting associates’ growth.