Brand Experience Specialist - Fashion & Customer Service

Old Navy; Duluth (MN); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Merchandise discount

Competitive Paid Time Off

401(k) matching plan

Employee stock purchase plan

Job summary

Old Navy is seeking a Full-Time Brand Associate to bring the brand to life for customers. You’ll educate, inform, and inspire shoppers, helping them find apparel that fits their style and needs.

In this role you’ll collaborate with leadership to deliver a best-in-class experience using omni-channel tools, contribute to store goals, and maintain a welcoming, organized space. The position emphasizes strong communication, a customer-first mindset, and flexibility to work evenings, weekends, and

Qualifications

• Customer-focused service provider both on and off the sales floor to help deliver an exceptional experience.
• Promote loyalty programs to customers.
• Strong communication and willingness to learn omni-channel sales.

Responsibilities

• Provide excellent customer service to build brand loyalty.
• Educate customers about loyalty programs.
• Drive sales via suggestive selling and omni-channel tools.
• Enhance the customer experience using all omni-channel offerings.
• Support store operations on the sales floor, fitting room, cash wrap, and back of house.
• Maintain a neat, clean and organized work center.
• Handle customer interactions professionally and resolve issues.
• Execute operational processes efficiently.

Skills

Customer service

Communication

Retail knowledge

Teamwork

Adaptability

Job description

Old Navy is seeking a Full-Time Brand Associate to bring the brand to life for customers. You’ll educate, inform, and inspire shoppers, helping them find apparel that fits their style and needs.

In this role you’ll collaborate with leadership to deliver a best-in-class experience using omni-channel tools, contribute to store goals, and maintain a welcoming, organized space. The position emphasizes strong communication, a customer-first mindset, and flexibility to work evenings, weekends, and