Brand Experience Specialist

Gap Inc; New York (NY); On-site; USD 21,000 - 25,000; Full time

Job summary

Gap Inc in New York is seeking a customer-focused team member to deliver an exceptional shopping experience. You will educate customers on product features, inform them about current merchandise, store promotions and events, and help outfit the customer with confidence.

As a store associate, you will become an expert in the brand’s selling behaviors, collaborate with leadership, and assist with opening or closing tasks as needed.

Qualifications

• Has successfully completed job readiness training at one of Gap Inc’s nonprofit partners
• Effective communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally

Responsibilities

• All associates are expected to become experts of the brand’s selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Serve as a role model to achieve priorities in store, with the customer as the primary focus
• Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
• Build and share expertise in an assigned specialized functional area
• Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store
• Listen and ask questions to solicit feedback to understand needs and provide service
• Handle unique or complex customer interactions

Job description

Gap Inc in New York is seeking a customer-focused team member to deliver an exceptional shopping experience. You will educate customers on product features, inform them about current merchandise, store promotions and events, and help outfit the customer with confidence.

As a store associate, you will become an expert in the brand’s selling behaviors, collaborate with leadership, and assist with opening or closing tasks as needed.