Brand Experience & Omnichannel Retail Associate

Gap Inc; New York (NY); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Gap Inc. in New York, NY is seeking a Brand Associate to bring our brand to life for customers through outstanding service and product knowledge.

You’ll educate, inform and inspire wardrobe choices, delivering an omni‑channel experience that drives loyalty and reinforces the Gap brand. You’ll collaborate with leadership to meet store goals, support sales floor operations, maintain a neat work area, handle customer interactions with professionalism, and contribute to a positive, fast‑paced retail

Qualifications

• Strong communication and interpersonal skills for effective customer interactions.
• Ability to learn product knowledge and explain it to customers.
• Flexibility to work a varied schedule, including weekends and holidays.

Responsibilities

• Provide excellent customer service to drive sales and brand loyalty.
• Educate customers about loyalty programs and benefits.
• Engage customers to drive sales using suggestive selling and product knowledge.
• Enhance customer experience using omnichannel offerings (in-store, online, mobile).
• Be accountable to personal goals and contribute to store targets and results.
• Support sales floor, fitting rooms, cash wrap, and back‑of‑house tasks as needed.
• Maintain a neat, clean, and organized work center.
• Handle customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Job description

Gap Inc. in New York, NY is seeking a Brand Associate to bring our brand to life for customers through outstanding service and product knowledge.

You’ll educate, inform and inspire wardrobe choices, delivering an omni‑channel experience that drives loyalty and reinforces the Gap brand. You’ll collaborate with leadership to meet store goals, support sales floor operations, maintain a neat work area, handle customer interactions with professionalism, and contribute to a positive, fast‑paced retail