Brand Experience Sales Associate

Gap Inc; New York (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

Gap Inc is seeking a Customer Service Associate in New York to engage customers with product expertise, educate on current merchandise, store promotions, and events, and execute store operations efficiently.

You will offer outfit recommendations, utilize displays for inspiration, promote loyalty programs, and ensure a seamless omnichannel experience while supporting all store functions.

Qualifications

• Successful completion of job readiness training at Gap Inc’s nonprofit partners.
• Clear, courteous communication with customers and team.
• Willingness to learn procedures and improve processes.

Responsibilities

• Acknowledge and assist customers; locate merchandise quickly.
• Offer style guidance and outfit suggestions using store displays.
• Promote loyalty programs to drive customer engagement.
• Deliver a frictionless omnichannel shopping experience.
• Support sales floor, fitting rooms, checkout, and back-of-house operations.
• Be courteous and responsive to internal and external requests.
• Verify and exchange job-related information to provide support.

Skills

Customer service

Effective communication

Problem solving

Learning on the job

Job description

Gap Inc is seeking a Customer Service Associate in New York to engage customers with product expertise, educate on current merchandise, store promotions, and events, and execute store operations efficiently.

You will offer outfit recommendations, utilize displays for inspiration, promote loyalty programs, and ensure a seamless omnichannel experience while supporting all store functions.