Brand Experience & Loyalty Ambassador

Gap Inc; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate in New York to bring the brand to life for customers through outstanding service. You will educate customers about loyalty programs, drive sales with suggestive selling, and deliver a best-in-class omnichannel shopping experience.

You will collaborate with leadership to achieve store goals, support various store areas, and maintain a clean, welcoming workspace. Flexibility for extended hours and a fast-paced retail environment is expected.

Qualifications

• Strong communication skills and ability to engage with customers.
• Experience delivering excellent customer service to build brand loyalty.
• Familiarity with retail operations and POS tech.

Responsibilities

• Provide excellent customer service to build brand loyalty.
• Educate customers about loyalty programs.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back of house as needed.
• Maintain a neat, clean and organized work area.
• Handle customer interactions and returns courteously and professionally.

Skills

Communication

Customer Service

Retail Knowledge

Tools

POS Systems

Job description

Gap Inc. is seeking a Brand Associate in New York to bring the brand to life for customers through outstanding service. You will educate customers about loyalty programs, drive sales with suggestive selling, and deliver a best-in-class omnichannel shopping experience.

You will collaborate with leadership to achieve store goals, support various store areas, and maintain a clean, welcoming workspace. Flexibility for extended hours and a fast-paced retail environment is expected.