Brand Experience Specialist

Reflector Entertainment Ltd.; Columbia (SC); In loco; USD 36.000 - 54.000; Tempo pieno

Descrizione del lavoro

Pure Fishing in Columbia, SC is seeking a Service Experience Coordinator to engage with customers across chat, email, phone, and social channels. You will enter orders, resolve issues, and share product knowledge to strengthen our brands and create memorable experiences.

The role involves working with marketing teams to collect consumer feedback and help shape future customer experience initiatives, while maintaining a fast-paced, customer-focused environment.

Competenze

• High school diploma required; college degree preferred.
• Experience in customer service or a contact center environment is a plus.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and handle challenges with a positive attitude.
• A commitment to continuous learning, collaboration, and leadership.

Mansioni

• Enter orders and solve issues across chat, email, phone, and social channels.
• Engage directly with consumers to strengthen brand loyalty.
• Share consumer feedback with marketing to shape future strategies.
• Answer inquiries and manage warranties and returns.
• Collaborate with teams to create memorable customer experiences.
• Support brand engagement and drive excellent service delivery.

Conoscenze

Communication skills

Customer service

Multitasking

Data entry

Formazione

High school diploma

College degree preferred

Strumenti

Microsoft Office

Spreadsheets

Descrizione del lavoro

Pure Fishing in Columbia, SC is seeking a Service Experience Coordinator to engage with customers across chat, email, phone, and social channels. You will enter orders, resolve issues, and share product knowledge to strengthen our brands and create memorable experiences.

The role involves working with marketing teams to collect consumer feedback and help shape future customer experience initiatives, while maintaining a fast-paced, customer-focused environment.