Consumer Service - Service Experience Coordinator

Reflector Entertainment Ltd.; Columbia (SC); Presencial; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

Pure Fishing in Columbia, SC is seeking a Service Experience Coordinator to engage with customers across chat, email, phone, and social channels. You will enter orders, resolve issues, and share product knowledge to strengthen our brands and create memorable experiences.

The role involves working with marketing teams to collect consumer feedback and help shape future customer experience initiatives, while maintaining a fast-paced, customer-focused environment.

Formación

• High school diploma required; college degree preferred.
• Experience in customer service or a contact center environment is a plus.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and handle challenges with a positive attitude.
• A commitment to continuous learning, collaboration, and leadership.

Responsabilidades

• Enter orders and solve issues across chat, email, phone, and social channels.
• Engage directly with consumers to strengthen brand loyalty.
• Share consumer feedback with marketing to shape future strategies.
• Answer inquiries and manage warranties and returns.
• Collaborate with teams to create memorable customer experiences.
• Support brand engagement and drive excellent service delivery.

Conocimientos

Communication skills

Customer service

Multitasking

Data entry

Educación

High school diploma

College degree preferred

Herramientas

Microsoft Office

Spreadsheets

Descripción del empleo

Service Experience Coordinator

Location: Columbia, SC

Job Summary: What will you do?

Are you passionate about building brand loyalty and providing standout service? As a Service Experience Coordinator, you’ll be on the front lines—engaging directly with consumers and customers across multiple channels like chat, email, phone, and social media. Whether it’s entering orders, solving issues, or sharing product knowledge, you’ll help strengthen our brands and create unforgettable experiences. Plus, you’ll work alongside marketing teams to share consumer feedback and help shape the future of Pure Fishing.

What makes you a great catch?

• You have top-notch communication skills—both written and verbal.
• You’re naturally customer-obsessed and love solving problems with positivity.
• You’re organized, flexible, and always ready to jump into continuous improvement.
• You thrive in fast-paced environments with calls, emails, chats, and multitasking galore.
• You have data entry and computer skills, with experience in spreadsheets and Microsoft Office.
• Bonus points if you’ve got experience in customer service, account management, or brand engagement.

Why you will love it here

• Join a passionate team driven by excellence, authenticity, and execution.
• Be part of building and growing legendary outdoor brands.
• Your input matters—we want your ideas on improving our service and customer experience.
• Opportunities to grow and develop your skills in brand management and customer engagement.

Your work environment

You’ll work in a dynamic, customer-focused team that interacts across departments, including marketing and sales. You’ll be answering inquiries, managing warranties and returns, entering orders, and helping shape how the world sees our brands. Every interaction you have with customers will be a chance to build loyalty and make someone’s day.

What You Will Need To Succeed

• High school diploma required; college degree preferred.
• Experience in customer service or a contact center environment is a plus.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and handle challenges with a positive attitude.
• A commitment to continuous learning, collaboration, and leadership.