Brand Experience Coordinator — Customer Care & Feedback

Pure Fishing; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Pure Fishing in Columbia, SC, is seeking a Service Experience Coordinator to engage with consumers across chat, email, phone, and social channels. You will enter orders, resolve issues, and share product knowledge to strengthen our brands and deliver memorable experiences.

You’ll work with marketing and sales teams, thrive in a fast-paced environment, and bring strong communication and data entry skills. College degree is preferred; travel occasionally may be required.

Qualifications

• Excellent written and verbal communication skills
• Experience in customer service or a contact center is a plus
• Ability to multitask, prioritize and handle challenges with a positive attitude

Responsibilities

• Engage with consumers across multiple channels (chat, email, phone, social)
• Enter orders and solve issues to strengthen our brands
• Share product knowledge and capture consumer feedback for marketing
• Work with marketing and sales teams to improve customer experience
• Maintain accurate data entry and records

Skills

Communication

Customer service

Multitasking

Data entry

MS Office

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Pure Fishing in Columbia, SC, is seeking a Service Experience Coordinator to engage with consumers across chat, email, phone, and social channels. You will enter orders, resolve issues, and share product knowledge to strengthen our brands and deliver memorable experiences.

You’ll work with marketing and sales teams, thrive in a fast-paced environment, and bring strong communication and data entry skills. College degree is preferred; travel occasionally may be required.