Brand Experience Coordinator

Pure Fishing; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pure Fishing is seeking a Service Experience Coordinator in Columbia, SC. You will engage directly with consumers across chat, email, phone, and social media to enter orders, resolve issues, and share product knowledge. You will collaborate with marketing to relay feedback and help shape our brands’ future.

The role emphasizes customer obsession, problem solving, and maintaining positive attitudes in a fast-paced environment while contributing to continuous improvement across service processes.

Qualifications

• High school diploma required; college degree preferred.
• Experience in customer service or a contact center environment is a plus.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and handle challenges with a positive attitude.
• A commitment to continuous learning, collaboration, and leadership.

Responsibilities

• Engage with consumers across multiple channels—chat, email, phone, social media.
• Enter orders, solve issues, and share product knowledge to strengthen our brands.
• Collaborate with marketing teams to relay consumer feedback and shape the future of Pure Fishing.
• Manage warranty and returns, answer inquiries, and contribute to a seamless customer experience.
• Support cross-department collaboration to improve service processes and outcomes.

Skills

Communication skills

Customer-focused

Organized

Multitasking

Data entry

Customer service experience

Education

High school diploma

Tools

MS Office

Job description

Pure Fishing is seeking a Service Experience Coordinator in Columbia, SC. You will engage directly with consumers across chat, email, phone, and social media to enter orders, resolve issues, and share product knowledge. You will collaborate with marketing to relay feedback and help shape our brands’ future.

The role emphasizes customer obsession, problem solving, and maintaining positive attitudes in a fast-paced environment while contributing to continuous improvement across service processes.