Brand Experience Specialist – Customer Care & Delight

Free Fly Apparel; Charleston, Northern (SC, KY); Hybrid; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

Free Fly Apparel in Charleston, SC is seeking a Customer Experience Representative to manage product questions, shipping issues, returns, exchanges, and related inquiries with a friendly, brand-aligned voice.

This role involves being the face of the brand, handling inquiries via calls, emails, chats, and messages, collaborating with fulfillment, supporting pre- and post-purchase questions, and helping delight customers with timely, helpful service.

Qualifikationen

• 1-3 years of relevant customer-care experience.
• Experience with POS systems (Shopify) preferred.
• Bachelor’s degree preferred.

Aufgaben

• Be the face of the brand and represent Free Fly life.
• Handle inquiries (calls, emails, chats) with on-brand language.
• Assist post-purchase questions including returns and exchanges.
• Support pre-purchase questions with product fit and shipping details.
• Coordinate with fulfillment to prevent delays.
• Delight customers with thoughtful touches.
• Track trends in customer communication to improve experience.
• Review and publish customer reviews, engaging with customers.
• Collaborate cross-functionally to align product knowledge and promos.

Kenntnisse

Excellent communication

Teamwork

Adaptability

Problem-solving

Attention to detail

Self-motivation

Ausbildung

Bachelor’s Degree preferred

Tools

Shopify

Jobbeschreibung

Free Fly Apparel in Charleston, SC is seeking a Customer Experience Representative to manage product questions, shipping issues, returns, exchanges, and related inquiries with a friendly, brand-aligned voice.

This role involves being the face of the brand, handling inquiries via calls, emails, chats, and messages, collaborating with fulfillment, supporting pre- and post-purchase questions, and helping delight customers with timely, helpful service.