Brand Associate: Omnichannel Retail & Customer Experience

Gap; Tulalip Bay (WA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) with company match

Employee stock purchase plan

Medical/dental/vision/life insurance

See more benefits

Job summary

Gap is seeking a Brand Associate to bring our optimistic American style to life for customers. You’ll educate customers about products, deliver exceptional service, and use omni-channel tools to connect shoppers with the right apparel.

Collaborate with leadership to create a best-in-class in-store and online experience. You’ll be part of a diverse team, promoting loyalty programs, handling returns respectfully, and helping on the sales floor, fitting room, and cash wrap.

Qualifications

• Excellent customer service and communication skills.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail knowledge

Flexibility

Teamwork

Tools

POS systems

Job description

Gap is seeking a Brand Associate to bring our optimistic American style to life for customers. You’ll educate customers about products, deliver exceptional service, and use omni-channel tools to connect shoppers with the right apparel.

Collaborate with leadership to create a best-in-class in-store and online experience. You’ll be part of a diverse team, promoting loyalty programs, handling returns respectfully, and helping on the sales floor, fitting room, and cash wrap.