Omnichannel Brand Specialist (Retail)

Gap Inc; New York (NY); On-site; USD 34,000 - 42,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate to bring the brand to life for customers with exceptional service and product knowledge. You will educate, inspire, and wardrobe customers while collaborating with leadership to deliver a best-in-class omni‑channel experience.

You will engage customers, promote loyalty programs, and support sales floor operations, with a focus on delivering an outstanding customer journey in a fast-paced retail environment.

Qualifications

• Strong customer service orientation essential for daily interactions.
• Clear communication with customers and team to achieve goals.
• Comfort with retail technology and omni‑channel shopping experiences.
• Flexible schedule including holidays, evenings, weekends, and variable shifts.
• Ability to work collaboratively and contribute to a positive store environment.
• Physically capable of moving around the sales floor, stockroom, and office.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail tech

Flexibility

Teamwork

Lifting up to 30 lbs

Job description

Gap Inc. is seeking a Brand Associate to bring the brand to life for customers with exceptional service and product knowledge. You will educate, inspire, and wardrobe customers while collaborating with leadership to deliver a best-in-class omni‑channel experience.

You will engage customers, promote loyalty programs, and support sales floor operations, with a focus on delivering an outstanding customer journey in a fast-paced retail environment.