Brand Experience Specialist - Omnichannel Retail

Gap Inc; Town of Amherst (NY); On-site; USD 2,066,000 - 2,617,000; Part time

Job summary

Gap Inc. is seeking a Brand Associate to bring our brand to life for customers through excellent service and knowledgeable product education. You will help educate customers about loyalty programs and deliver a best-in-class experience using an omni-channel approach.

You will engage with customers on the sales floor and via omnichannel tools, supporting store goals while maintaining a neat, organized workspace. Flexibility to cover holiday, evening, overnight, and weekend shifts is expected.

Qualifications

• A good communicator able to interact with customers and team to meet goals.
• A customer-focused service provider both on and off the sales floor.
• Able to utilize retail technology.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Communication

Customer service

Retail passion

Problem solving

Flexible schedule

Retail tech

Lifting 30 lbs

Job description

Gap Inc. is seeking a Brand Associate to bring our brand to life for customers through excellent service and knowledgeable product education. You will help educate customers about loyalty programs and deliver a best-in-class experience using an omni-channel approach.

You will engage with customers on the sales floor and via omnichannel tools, supporting store goals while maintaining a neat, organized workspace. Flexibility to cover holiday, evening, overnight, and weekend shifts is expected.