Brand Experience & Omnichannel Retail Associate

Gap Inc; Massachusetts; On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Gap Inc in Massachusetts seeks a Brand Associate to bring the brand to life by delivering exceptional customer service and educating customers about loyalty programs. You will engage with shoppers, support omnichannel experiences, and collaborate with leadership to create a welcoming environment.

The role emphasizes strong communication, a passion for retail, adaptability to a fast-paced setting, and the ability to use retail technology while assisting customers.

Qualifications

• Customer-focused service delivery and brand education.
• Clear communication with customers and team to meet goals.
• Adaptability to a fast-paced retail environment.
• Willingness to work a flexible schedule including holidays and weekends.

Responsibilities

• Consistently treat customers and employees with respect within a positive work environment.
• Educate customers about loyalty programs to promote brand loyalty.
• Engage with customers to drive sales using suggestive selling.
• Enhance the customer experience with omnichannel offerings.
• Support sales floor, fitting room, cash wrap, and back-of-house as needed.
• Maintain a neat, organized work center and handle returns courteously.

Skills

Customer service

Communication

Retail passion

Problem solver

Flexible scheduling

Retail technology

Lift 30 lbs

Job description

Gap Inc in Massachusetts seeks a Brand Associate to bring the brand to life by delivering exceptional customer service and educating customers about loyalty programs. You will engage with shoppers, support omnichannel experiences, and collaborate with leadership to create a welcoming environment.

The role emphasizes strong communication, a passion for retail, adaptability to a fast-paced setting, and the ability to use retail technology while assisting customers.