Brand Experience Manager

oxford; United States; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Product discounts

Healthcare benefits

Retirement savings

Job summary

Lilly Pulitzer is seeking an Associate Manager to support daily store operations, sales, client experience, scheduling, and asset protection. The role includes coaching, team development, and ensuring alignment with brand standards at our in-store location.

The position is full-time, non-exempt, hourly, with a 40-hour week and potential overtime. Pay ranges from $20.50 to $23.50 per hour, plus potential bonus and benefits.

Qualifications

• A minimum of 2 years’ experience, preferably in the fashion or retail industry.
• Strong supervisory, communication, and customer service skills.
• Excellent written and verbal communication skills.
• Excellent problem-solving and decision-making skills.
• Ability to multi-task in a fast-paced environment.
• Proficient in Microsoft & Apple technology.
• Prior knowledge of XStore and Tulip a plus.
• Ability to be on your feet and maneuver around the store during shift hours.
• Must be able to lift up to 20 pounds.

Responsibilities

• Focus on achieving and exceeding daily sales goals using KPI metrics.
• Utilize company training tools and digital platforms to drive sales.
• Provide feedback to Store Manager to help support the creation of clear actions plans that optimize financial results.
• Understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage.
• Understand and embrace the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer.
• Ensure the Lilly Pulitzer selling culture and ensure client experience.
• Positively resolve client-related issues as they arise by achieving a resolution or escalating to Store Manager, when necessary.
• Oversee assigned division of responsibility and be accountable for results.
• Communicate company emails, initiatives, and announcements to the store team.
• Provide in the moment coaching with clear, concise, and actionable feedback.
• Ensure associates participate in team selling and work toward an exceptional client experience.
• Maintain accuracy in cash transaction management according to operating procedures.
• Maintain Lilly Pulitzer’s visual and operational standards as set by the Visual and Retail Operations teams.
• Safeguard the assets of the store.

Skills

Supervisory skills

Customer service

Communication skills

Written communication

Verbal communication

Multitasking

Tools

XStore

Tulip

Microsoft Office

Apple devices

Job description

Lilly Pulitzer is seeking an Associate Manager to support daily store operations, sales, client experience, scheduling, and asset protection. The role includes coaching, team development, and ensuring alignment with brand standards at our in-store location.

The position is full-time, non-exempt, hourly, with a 40-hour week and potential overtime. Pay ranges from $20.50 to $23.50 per hour, plus potential bonus and benefits.