Brand Experience Leader — Elevate Service & Sales

Bath & Body Works, Inc; Midwest City (OK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

40% Merchandise discount

Free products

Job summary

Bath & Body Works, Inc. in the United States seeks a Brand Experience Supervisor to collaborate with the Brand Experience Leader, developing outstanding associates and delivering exceptional consumer experiences that drive growth.

You will lead store teams, train and coach associates, manage opening/closing routines, and uphold our values while ensuring safety and operational excellence on peak days, including evenings, weekends, and holidays.

Qualifications

• Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrive in a consumer-first based retail environment.
• Ability to foster a consumer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and consumer situations effectively.
• Ability to meet physical demands as described above.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or maintenance issues.
• Partner with the members of the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to leadership.
• Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the consumer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.
• Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.

Skills

Leadership

Sales experience

Customer experience

Communication

Coaching

De-escalation

Retail operations

Education

High school diploma or GED

Job description

Bath & Body Works, Inc. in the United States seeks a Brand Experience Supervisor to collaborate with the Brand Experience Leader, developing outstanding associates and delivering exceptional consumer experiences that drive growth.

You will lead store teams, train and coach associates, manage opening/closing routines, and uphold our values while ensuring safety and operational excellence on peak days, including evenings, weekends, and holidays.