Brand Experience Lead

J.Crew Factory; West Palm Beach (FL); On-site; USD 24,452 - 30,720; Full time

Benefits offered by this job

Competitive base pay

Flexible hours

Merchandise discounts

Confidential help

Development opportunities

Volunteer program

Insurance package

Paid time off

401(k) matching

Job summary

J.Crew Factory in West Palm Beach is seeking an Assistant Manager to join our leadership team. You will support a profitable business by coaching associates, driving customer loyalty, and strengthening brand engagement on the floor.

You will partner with the leadership team to adjust operations, deliver strong customer experiences, and step in on tasks when needed. Availability includes nights, weekends, and holidays, with a competitive hourly pay and benefits.

Qualifications

• Love our brand, customers and teams.
• Great fashion aesthetic and industry awareness.
• Track record of setting and achieving goals.
• Energized by change; rally the team behind new strategies and projects.
• Make smart decisions by listening, understanding data and looking beyond the obvious.

Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
• Lead fit sessions that enhance product knowledge and fuel a style obsession.
• Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
• Ensure the team is always on track to make their goals and exceed customer expectations.
• Own the selling floor and ensure that the right people are in the right place at the right time.
• Be ready to step in for another manager as needed.
• Plan and execute local events that tie to the community and fuel incremental traffic and sales.
• Act in a manner that aligns with our values.

Skills

Customer service

Communication skills

Team leadership

Goal oriented

Adaptability

Technology proficiency

Availability

Education

High school diploma or equivalent

Job description

J.Crew Factory in West Palm Beach is seeking an Assistant Manager to join our leadership team. You will support a profitable business by coaching associates, driving customer loyalty, and strengthening brand engagement on the floor.

You will partner with the leadership team to adjust operations, deliver strong customer experiences, and step in on tasks when needed. Availability includes nights, weekends, and holidays, with a competitive hourly pay and benefits.