Brand Experience Associate — Fashion Retail

Old Navy; Lee (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) match

Employee stock purchase

Medical insurance

Job summary

Old Navy in the United States is hiring a fulltime Brand Associate to bring the brand to life for customers through outstanding service. You’ll educate customers about products, use knowledge to inform and inspire wardrobe choices, and collaborate with leadership to deliver a best-in-class customer experience across channels.

The role emphasizes helping customers, promoting loyalty programs, and contributing to store goals while ensuring a positive, inclusive store environment and readiness for

Qualifications

• Prior retail customer service experience preferred.
• Able to operate retail technology and point-of-sale systems.
• Willing to work flexible schedules including holidays, evenings, weekends.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail knowledge

Problem solving

Job description

Old Navy in the United States is hiring a fulltime Brand Associate to bring the brand to life for customers through outstanding service. You’ll educate customers about products, use knowledge to inform and inspire wardrobe choices, and collaborate with leadership to deliver a best-in-class customer experience across channels.

The role emphasizes helping customers, promoting loyalty programs, and contributing to store goals while ensuring a positive, inclusive store environment and readiness for