Brand Experience Associate – Fashion Retail

Old Navy; Waldorf (MD); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Discount on merchandise

Paid time off

Volunteer hours

401(k) with company match

Medical, dental, vision insurance

Job summary

Old Navy is seeking a Brand Associate to bring our brand to life for customers with exceptional service and product knowledge. You’ll educate, inform and wardrobe customers while collaborating with leadership to deliver a best-in-class, omni-channel shopping experience.

Join us in a fast-paced retail environment where teamwork, adaptability and a customer-first mindset drive store performance. The role supports sales floor, fitting room, and back-of-house operations and requires a flexible

Qualifications

• Experience delivering friendly, helpful customer service.
• Ability to educate customers about products and promotions.
• Comfort with working in a fast-paced retail environment.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues—returns—courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Retail experience

Communication

Teamwork

Tools

Retail technology

Job description

Old Navy is seeking a Brand Associate to bring our brand to life for customers with exceptional service and product knowledge. You’ll educate, inform and wardrobe customers while collaborating with leadership to deliver a best-in-class, omni-channel shopping experience.

Join us in a fast-paced retail environment where teamwork, adaptability and a customer-first mindset drive store performance. The role supports sales floor, fitting room, and back-of-house operations and requires a flexible