Brand Experience Ambassador - Create Memorable Connections

URBN Urban Outfitters, Inc.; Santa Monica (CA); On-site; USD 22,000 - 34,000; Part time

Benefits offered by this job

Flexible scheduling

Employee discount on UO products

Opportunities to grow within the brand

Hands-on experience with fashion, and—

Team-focused culture

Job summary

URBN Urban Outfitters, Inc. is hiring Brand Ambassadors in Santa Monica to bring the UO brand to life through genuine interactions with customers and a passion for style.

You’ll stay knowledgeable about product drops, trends, and in-store experiences, helping customers shop in a way that feels authentic and fun. You’ll engage customers on the sales floor with energy, assist with restocking and displays, and leverage in-store tech to support shopping across channels.

Qualifications

• A genuine love for Urban Outfitters.
• Confidence in expressing personal style and creativity.
• A people-first mindset; you enjoy meeting and helping others.
• Collaborative attitude and positive energy.
• Comfort in a fast-moving, ever-changing environment.
• Flexibility with scheduling (nights, weekends, holidays).
• Experience in retail or customer service is a plus, but not required.

Responsibilities

• Bring the Brand to Life: show up as yourself—your individuality, creativity, and perspective enhance the UO experience.
• Create the Energy on the Salesfloor: engage customers with authentic conversations and share enthusiasm for products and drops.
• Make Shopping Seamless: keep the space inspiring, organized, and easy to shop through restocking and styling displays.
• Use in-store tech to support customers how they want to shop—in-store, online, or a mix.
• Stay Curious + Flexible: be open to trying new things and learning as you go.
• Work as a Team: support teammates, share ideas, and contribute to a positive store environment.

Skills

Brand ambassador

Customer service

People skills

Team player

Flexible schedule

Retail experience

Job description

URBN Urban Outfitters, Inc. is hiring Brand Ambassadors in Santa Monica to bring the UO brand to life through genuine interactions with customers and a passion for style.

You’ll stay knowledgeable about product drops, trends, and in-store experiences, helping customers shop in a way that feels authentic and fun. You’ll engage customers on the sales floor with energy, assist with restocking and displays, and leverage in-store tech to support shopping across channels.