Brand Experience Advocate - Customer Care Specialist

BRUNT Workwear; Wilmington (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare

401(k) match

Paid time off

Job summary

BRUNT Workwear, in Wilmington, MA, is seeking a brand ambassador to deliver exceptional customer experiences and build loyal relationships. This non-exempt, hourly role focuses on understanding customer needs, exceeding expectations, and delivering outstanding service across channels.

You will engage customers, resolve issues, and guide product selections while upholding BRUNT values. Regular training, strong teamwork, and accountability are essential to succeed in this position.

Qualifications

• Experience in customer service role (retail, call-center, or remote).
• Proven ability to drive exceptional customer experiences with positive feedback.
• Experience resolving customer issues with composure and professionalism.
• Strong written and verbal communication skills.
• Technical proficiency across multiple platforms while assisting customers.

Responsibilities

• Engage with customers across channels, managing a designated ticket volume.
• Meet or exceed CSAT, response time, and efficiency metrics.
• Develop expertise of BRUNT's product portfolio to guide customers to best-fit products.
• Analyze feedback trends and suggest solutions to reduce customer effort.
• Understand company policies and make customer-focused decisions aligned with BRUNT values.

Skills

Customer service

Communication

Multitasking

Ownership

Team collaboration

Technical proficiency

Job description

BRUNT Workwear, in Wilmington, MA, is seeking a brand ambassador to deliver exceptional customer experiences and build loyal relationships. This non-exempt, hourly role focuses on understanding customer needs, exceeding expectations, and delivering outstanding service across channels.

You will engage customers, resolve issues, and guide product selections while upholding BRUNT values. Regular training, strong teamwork, and accountability are essential to succeed in this position.