Brand Concierge - Customer Experience Ambassador

LegacyBox; Chattanooga (TN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Performance bonus opportunities up to $700

Medical, dental, vision, HSA

401K with employer match

80 hours PTO annually

Paid parental leave

Job summary

A media reclamation service is seeking a full-time Customer Service Concierge Agent. The role requires exceptional communication skills, empathy, and problem-solving abilities. You will manage customer interactions across various channels while maintaining high satisfaction levels. Ideal candidates are organized and dependable, with a strong desire for career growth within a fast-paced, supportive environment that promotes from within.

Qualifications

• Comfortable learning new platforms quickly.
• Must be 18 years old.
• Must pass drug test and state, federal, and criminal background check.

Responsibilities

• Own customer interactions across phone, email, and live chat.
• Resolve issues on the spot.
• Master order management systems efficiently.
• Identify recurring friction points proactively.

Skills

Exceptional written communication skills

Exceptional verbal communication skills

Fast, accurate typing

Creative problem solving

Sound judgment

Education

1+ years of customer-facing work experience or an Associate’s degree

Tools

Google Suite (Docs, Sheets, Gmail, Drive)

Gorgias (or similar CRM)

Aircall

Slack

Job description

A media reclamation service is seeking a full-time Customer Service Concierge Agent. The role requires exceptional communication skills, empathy, and problem-solving abilities. You will manage customer interactions across various channels while maintaining high satisfaction levels. Ideal candidates are organized and dependable, with a strong desire for career growth within a fast-paced, supportive environment that promotes from within.