Brand Ambassador Concierge — Elevate Customer Experience

LEGACYBOX of AMB Media LLC; Chattanooga (TN); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Performance bonus opportunities

Medical, dental, and vision insurance

401K with employer match

80 hours PTO annually

Unlimited fresh coffee and fruit

Job summary

A leading media preservation company is seeking a Customer Service Concierge Agent to manage customer interactions with warmth. The ideal candidate has exceptional communication skills and 1+ years in customer-facing roles. Responsibilities include phone, email, and chat support, while focusing on quality and customer satisfaction. This position offers career growth opportunities and involves handling customer inquiries effectively using various tools. Benefits include medical, performance bonuses, and paid time off.

Qualifications

• 1+ years of customer-facing work experience, or an Associate’s degree.
• Exceptional written and verbal communication skills.
• Proficiency with Google Suite and web-based tools.

Responsibilities

• Own customer interactions across multiple channels.
• Calibrate tone and urgency to customer’s emotional state.
• Resolve issues effectively and escalate when needed.
• Master order management systems for efficient service.
• Identify and surface recurring customer friction points.

Skills

Exceptional written communication skills

Exceptional verbal communication skills

Fast, accurate typing

Sound judgment

Creative problem solving

Proficiency with web-based tools

Working knowledge of Google Suite

Customer-facing work experience

Education

High school diploma or Associate’s degree

Tools

Gorgias (or similar CRM)

Aircall

Slack

Job description

A leading media preservation company is seeking a Customer Service Concierge Agent to manage customer interactions with warmth. The ideal candidate has exceptional communication skills and 1+ years in customer-facing roles. Responsibilities include phone, email, and chat support, while focusing on quality and customer satisfaction. This position offers career growth opportunities and involves handling customer inquiries effectively using various tools. Benefits include medical, performance bonuses, and paid time off.