Customer Concierge

Sales Match; Indianapolis (IN); On-site; USD 27,552 - 48,216; Part time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts on services

Job summary

A leading hospitality service provider based in Indianapolis is looking for a Guest Experience Coordinator to assist guests with reservations, provide tailored recommendations, and deliver personalized experiences. The ideal candidate will have a high school diploma, 2+ years of experience in hospitality, and strong communication skills. This role offers competitive hourly pay ranging from $20 to $35, along with health, dental, and vision insurance, paid time off, and employee discounts on services.

Qualifications

• 2+ years of experience in hospitality or customer service.
• Knowledge of local attractions, events, and services preferred.
• Experience with CRM tools is a bonus.

Responsibilities

• Assist guests with reservations, transportation, tickets, and tailored recommendations.
• Anticipate guest needs and deliver personalized experiences.
• Resolve concerns quickly and professionally to ensure guest satisfaction.
• Collaborate with internal teams to meet guest needs.
• Maintain detailed records of guest preferences and requests.

Skills

Strong communication

Organizational skills

Multitasking skills

Problem-solving mindset

Attention to detail

Education

High school diploma or equivalent

Degree in Hospitality or Business

Tools

CRM tools or customer management platforms

Job description

Key Responsibilities:

• Assist guests with reservations, transportation, tickets, and tailored recommendations

Anticipate guest needs and deliver personalized experiences

• Fulfill special requests such as spa appointments, tours, or unique accommodations

Provide local insights on restaurants, attractions, and events

• Resolve concerns quickly and professionally to ensure guest satisfaction
• Collaborate with internal teams (housekeeping, maintenance, etc.) to meet guest needs

Maintain detailed records of guest preferences and requests

old service standards and follow up with guests to ensure satisfaction
• Monitor feedback to improve guest experiences

Qualifications:

• High school diploma or equivalent required; degree in Hospitality or Business is a plus

2+ years of experience in hospitality or customer service

Strong communication, organizational, and multitasking skills

Problem-solving mindset with keen attention to detail

Knowledge of local attractions, events, and services preferred

• Experience with CRM tools or customer management platforms is a bonus

Competitive hourly pay: $20 - $35

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts on services and experiences