Hybrid Concierge: Catering & Guest Services

Portillo's; Oak Brook (IL); Hybrid; USD 19,320 - 27,517; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan with company match

Discretionary bonus program

Monthly technology reimbursement

Job summary

A popular American fast-casual chain is seeking a Concierge to manage inbound and outbound communications with guests. This hybrid role requires strong communication skills and the ability to work in a fast-paced environment. Candidates should have prior experience in a call center, preferably bilingual in Spanish. The position offers competitive pay at $17 per hour, along with a benefits package including medical, dental, and vision insurance. Opportunities for educational development and a bonus program are included.

Qualifications

• Prior experience in a high-volume call center environment strongly preferred.
• Strong relationship-building skills with excellent communication abilities.
• Proficient in MS 365 tools including Word, Excel, Outlook, and Teams.

Responsibilities

• Manage inbound calls, voicemails, and emails related to catering orders.
• Guide guests through the call flow for efficient interactions.
• Serve as a brand ambassador reflecting the company's values.

Skills

Bilingual (Spanish)

Excellent communication

Proficiency with MS 365

Relationship-building skills

Education

High school diploma or equivalent

Associate’s degree or higher

Tools

Salesforce

MS 365 (Word, Excel, Outlook, PowerPoint, Teams)

Job description

A popular American fast-casual chain is seeking a Concierge to manage inbound and outbound communications with guests. This hybrid role requires strong communication skills and the ability to work in a fast-paced environment. Candidates should have prior experience in a call center, preferably bilingual in Spanish. The position offers competitive pay at $17 per hour, along with a benefits package including medical, dental, and vision insurance. Opportunities for educational development and a bonus program are included.