Brand Associate: Omnichannel Customer Experience

Old Navy; Mount Pleasant (SC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical, dental, vision, and life ins.

See more benefits

Job summary

Old Navy is seeking a Brand Associate to bring our brand to life for customers. You’ll deliver excellent service, educate shoppers on products, and drive loyalty through knowledgeable, friendly guidance in-store and across omnichannel touchpoints.

Collaborating with store leadership, you’ll create a welcoming shopping experience, maintain product knowledge, and participate in daily operations to support sales and store goals.

Qualifications

• Be at least 16 years of age.
• Be legally authorized to work in the United States.
• Not require current or future employment visa sponsorship to work in the United States.
• Be willing to learn and use technology tools, including mobile devices, apps, and registers, used in day-to-day operations.
• Be available to work a flexible schedule based on business needs, including evenings, weekends, and holidays, with or without reasonable accommodation.
• Be able to perform the essential functions of the role, including standing, walking, moving throughout the store, and lifting up to 30 pounds, with or without reasonable accommodation.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail experience

Teamwork

Tools

POS systems

Job description

Old Navy is seeking a Brand Associate to bring our brand to life for customers. You’ll deliver excellent service, educate shoppers on products, and drive loyalty through knowledgeable, friendly guidance in-store and across omnichannel touchpoints.

Collaborating with store leadership, you’ll create a welcoming shopping experience, maintain product knowledge, and participate in daily operations to support sales and store goals.