Brand Associate: Omnichannel Fashion & Customer Experience

Old Navy; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

Generous PTO

Volunteer hours

401(k) plan

Stock purchase plan

Insurance

Job summary

Old Navy is seeking a Brand Associate to bring the brand to life for customers and deliver a best-in-class experience. You will educate shoppers about products, assist with wardrobe choices, and contribute to a welcoming, fast-paced store environment.

You will collaborate with leadership to ensure exceptional service, promotional events, and seamless omnichannel shopping across channels. A passion for retail and customer satisfaction helps you thrive in this role.

Qualifications

• Excellent communication with customers and team members.
• Strong customer-focused service orientation.
• Ability to learn and use retail technology.

Responsibilities

• Consistently treat customers and colleagues with respect and contribute to a positive work environment.
• Educate customers about loyalty programs to promote engagement and repeat visits.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using omnichannel offerings.
• Be accountable to personal goals that contribute to store results.
• Support sales floor, fitting room, cash wrap, back of house as needed.
• Maintain a neat, clean and organized work area.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes efficiently.

Skills

Customer service

Communication

Retail experience

Problem solving

Flexible schedule

Job description

Old Navy is seeking a Brand Associate to bring the brand to life for customers and deliver a best-in-class experience. You will educate shoppers about products, assist with wardrobe choices, and contribute to a welcoming, fast-paced store environment.

You will collaborate with leadership to ensure exceptional service, promotional events, and seamless omnichannel shopping across channels. A passion for retail and customer satisfaction helps you thrive in this role.