Brand Associate: Omnichannel Retail & Customer Loyalty

Old Navy; Gastonia (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase

Medical/dental/vision/life insurance

Other benefits

Job summary

Old Navy is seeking a Brand Associate to bring the brand to life for customers through engaging, knowledgeable service. You will educate customers on our loyalty programs, drive sales with a consultative approach, and collaborate with leadership to deliver a best-in-class experience across the store and online channels.

You should be a strong communicator, a customer-focused service provider, and comfortable with a fast-paced retail environment.

Qualifications

• Excellent communication and interpersonal skills for customer interactions.
• Customer-focused service mindset to build brand loyalty.
• Interest and enthusiasm for retail and fashion trends.
• Able to adapt and solve problems in a fast-paced environment.

Responsibilities

• Engage with customers to drive sales and provide exceptional service.
• Educate customers about loyalty programs and promotions.
• Support sales floor, fitting room, cash wrap and back-of-house as needed.
• Maintain a neat, organized work center and assist with omni-channel experiences.
• Follow operational processes and contribute to store goals.

Skills

Communication skills

Customer service

Retail passion

Problem solving

Flexible schedule

Retail tech proficiency

Lift up to 30 lbs

Job description

Old Navy is seeking a Brand Associate to bring the brand to life for customers through engaging, knowledgeable service. You will educate customers on our loyalty programs, drive sales with a consultative approach, and collaborate with leadership to deliver a best-in-class experience across the store and online channels.

You should be a strong communicator, a customer-focused service provider, and comfortable with a fast-paced retail environment.