Brand Associate: Omnichannel Retail & Customer Experience

Old Navy; Conway (AR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Discount 50%

Paid Time Off (PTO)

Volunteer hours

401(k) matching

Employee stock purchase

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Old Navy in the United States is seeking a Brand Associate who brings our brand to life for customers, delivers excellent service, and educates shoppers on product and styling. You’ll work with leadership to create a best-in-class experience using an omni-channel approach.

The role requires a strong communicator with a customer-focused mindset, a passion for retail, and the ability to thrive in a fast-paced environment.

Qualifications

• Excellent customer service skills and a friendly manner.
• Strong communication with customers and team.
• Passion for retail and fashion, thriving in a fast-paced environment.
• Problem solver, open to feedback and learning on the job.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail passion

Problem solving

Adaptability

Job description

Old Navy in the United States is seeking a Brand Associate who brings our brand to life for customers, delivers excellent service, and educates shoppers on product and styling. You’ll work with leadership to create a best-in-class experience using an omni-channel approach.

The role requires a strong communicator with a customer-focused mindset, a passion for retail, and the ability to thrive in a fast-paced environment.