Brand Associate: Omni-Channel Retail & Customer Experience

Old Navy; Grandville (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

401(k) plan with company matching

Employee stock purchase plan

Job summary

Old Navy is seeking a FT Brand Associate to bring our brand to life for customers, delivering excellent service and educating shoppers about products and loyalty programs. You will collaborate with leadership to provide a best-in-class, omni-channel customer experience.

As a valued team member, you will support sales floor operations, assist customers, and help maintain a clean, organized store environment while contributing to store goals and growth in a fast-paced retail setting.

Qualifications

• Customer-focused service mindset with strong interpersonal skills.
• Ability to communicate clearly with customers and team members.
• Experience in a fast-paced retail environment.
• Comfort using retail technology and point-of-sale systems.

Responsibilities

• Engage with customers to educate and assist, driving loyalty and sales.
• Promote loyalty programs to customers and educate on benefits.
• Assist across sales floor, fitting room, and cash wrap as needed.
• Support omnichannel shopping experiences for a seamless customer journey.
• Maintain a neat, organized workspace and handle customer interactions professionally.

Skills

Customer service

Communication

Retail knowledge

Omni-channel experience

Flexible schedule

Job description

Old Navy is seeking a FT Brand Associate to bring our brand to life for customers, delivering excellent service and educating shoppers about products and loyalty programs. You will collaborate with leadership to provide a best-in-class, omni-channel customer experience.

As a valued team member, you will support sales floor operations, assist customers, and help maintain a clean, organized store environment while contributing to store goals and growth in a fast-paced retail setting.