Brand Associate: Omni-Channel Retail & Customer Experience

Old Navy; Walla Walla (WA); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical insurance

Job summary

Old Navy is seeking a Brand Associate to bring the brand to life for customers through exceptional service and product knowledge. You will engage customers, educate on loyalty programs, and deliver a best-in-class omni-channel experience.

You will work with leadership to meet store goals, support on the sales floor and back-of-house, and maintain a clean, organized workstation while handling customer interactions professionally.

Qualifications

• Excellent communication with customers and team members
• Customer-focused service provider on and off the sales floor
• Passion for retail and fast-paced environments
• Problem solver with willingness to learn and take feedback

Responsibilities

• Provide excellent customer service and educate customers about loyalty programs
• Engage with customers to drive sales using suggestive selling
• Utilize omnichannel offerings to enhance the shopping experience
• Meet personal and store goals and contribute to store performance
• Support sales floor, fitting room, cash wrap, and back-of-house operations
• Maintain a neat, clean and organized work center
• Handle customer interactions and potential issues courteously and professionally
• Execute operational processes efficiently

Skills

Communication

Customer service

Retail enthusiasm

Problem solving

Work with tech/tools

Tools

POS / registers

Job description

Old Navy is seeking a Brand Associate to bring the brand to life for customers through exceptional service and product knowledge. You will engage customers, educate on loyalty programs, and deliver a best-in-class omni-channel experience.

You will work with leadership to meet store goals, support on the sales floor and back-of-house, and maintain a clean, organized workstation while handling customer interactions professionally.