Brand Associate: Omni‑Channel Fashion & Customer Experience

Old Navy; Edwardsville (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer time (on the clock)

401(k) plan with company matching

Employee stock purchase plan

Medical, dental, vision insurance

Job summary

Old Navy is seeking a Brand Associate to bring our brand to life for customers. You will deliver exceptional service, educate customers on loyalty programs, and engage shoppers to drive sales across in-store and digital channels.

You will work as part of a fast-paced team, supporting store operations, fitting rooms, cash wrap, and back-of-house tasks while maintaining a welcoming, organized environment for all guests.

Qualifications

• Good communicator with the ability to interact with customers and team to meet goals.
• Customer-focused service provider both on and off the sales floor to help deliver an exceptional experience.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Job description

Old Navy is seeking a Brand Associate to bring our brand to life for customers. You will deliver exceptional service, educate customers on loyalty programs, and engage shoppers to drive sales across in-store and digital channels.

You will work as part of a fast-paced team, supporting store operations, fitting rooms, cash wrap, and back-of-house tasks while maintaining a welcoming, organized environment for all guests.