Brand Associate: Fashion Retail & Customer Experience

Gap Inc.; Oswego Township (IL); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Merchandise discount (50%)

Paid time off - competitive plan

Volunteer hours

401(k) with company match

Employee stock purchase plan

Medical, dental, vision and life ins.

Job summary

Old Navy, a brand under Gap Inc., is seeking a Brand Associate to bring the brand to life for customers. You’ll provide excellent customer service, educate customers on products, and use an omni‑channel approach to deliver a best‑in‑class experience.

You will engage with shoppers, contribute to sales and loyalty program awareness, and collaborate with leadership to meet store goals in a fast-paced retail setting.

Qualifications

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer‑focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Good communication

Customer focus

Retail experience

Team player

Job description

Old Navy, a brand under Gap Inc., is seeking a Brand Associate to bring the brand to life for customers. You’ll provide excellent customer service, educate customers on products, and use an omni‑channel approach to deliver a best‑in‑class experience.

You will engage with shoppers, contribute to sales and loyalty program awareness, and collaborate with leadership to meet store goals in a fast-paced retail setting.