Brand Associate — Fashion & Customer Experience

Gap Inc.; Schererville (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount (50% - Old Navy,

Competitive Paid Time Off

Volunteer hours

401(k) plan with company match

Employee stock purchase plan

Medical, dental, vision and life ins.

Job summary

Gap Inc.'s Old Navy is seeking a Brand Associate to bring the brand to life for customers, delivering excellent service and educating customers on loyalty programs using an omni-channel approach. You will engage customers, drive sales, and educate on products while collaborating with leadership to deliver a best-in-class experience.

You are a strong communicator and a customer-focused team member who thrives in a fast-paced retail environment.

Qualifications

• A good communicator with ability to interact with customers and your team to meet goals.
• Customer-focused service provider on and off the sales floor to deliver an exceptional experience.
• Passionate about retail and thriving in a fast-paced environment.
• Problem solver with a focus on continuous improvement and openness to feedback.
• Willing to work a flexible schedule, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to move around the sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

• Consistently treat customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals contributing to store goals and results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean and organized work center.
• Handle customer interactions, issues and returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Job description

Gap Inc.'s Old Navy is seeking a Brand Associate to bring the brand to life for customers, delivering excellent service and educating customers on loyalty programs using an omni-channel approach. You will engage customers, drive sales, and educate on products while collaborating with leadership to deliver a best-in-class experience.

You are a strong communicator and a customer-focused team member who thrives in a fast-paced retail environment.