Brand Associate: Fashion & Omnichannel Customer Experience

Gap Inc.; Long Beach (CA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical, dental, vision, and life ins.

Job summary

Old Navy, part of Gap Inc., is hiring a Brand Associate to bring the brand to life through excellent customer service and expert product knowledge. You will educate and inspire customers, drive sales, and collaborate with leadership to deliver a best-in-class omni-channel experience.

You will engage customers on loyalty programs, assist across the sales floor and back-of-house, and maintain a positive, organized workspace in a fast-paced retail environment. Flexibility for scheduling is required.

Qualifications

• Excellent communication and interpersonal skills for customer interactions and teamwork.
• Customer-focused service mentality to create exceptional experiences.
• Retail mindset with enthusiasm for fashion and brand education.
• Strong problem-solving approach and openness to feedback for continuous improvement.
• Willingness to work a flexible schedule including holidays, evenings, weekends, and overtime.

Responsibilities

• Provide outstanding customer service and educate on our loyalty programs.
• Engage customers to drive sales and deliver a best-in-class omni-channel experience.
• Assist across sales floor, fitting room, cash wrap, and back of house as needed.
• Maintain a neat, clean, and organized work area.
• Handle customer interactions professionally, including returns and issue resolution.
• Collaborate with leadership to meet store goals and personal targets.
• Utilize retail technology to enhance the shopping experience.
• Execute operational processes efficiently and accurately.
• Support team to ensure smooth store operations.

Skills

Good communicator

Customer-focused

Retail passion

Problem solver

Flexible schedule

Retail technology

Lifting 30 lbs

Team interaction

Job description

Old Navy, part of Gap Inc., is hiring a Brand Associate to bring the brand to life through excellent customer service and expert product knowledge. You will educate and inspire customers, drive sales, and collaborate with leadership to deliver a best-in-class omni-channel experience.

You will engage customers on loyalty programs, assist across the sales floor and back-of-house, and maintain a positive, organized workspace in a fast-paced retail environment. Flexibility for scheduling is required.