Brand Associate - Fashion Retail & Customer Experience

Old Navy; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

401(k) plan

Employee stock purchase plan

Insurance (medical/dental/vision/life)

Job summary

Old Navy in Houston is seeking a Brand Associate to bring the brand to life for customers. You’ll engage with shoppers, educate them on products, and collaborate with leadership to deliver a best-in-class customer experience using an omni-channel approach.

The role emphasizes respectful service, loyalty program education, and teamwork on the sales floor, fitting room, and back-of-house. The company highlights an inclusive culture and benefits.

Qualifications

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Communication

Customer service

Retail knowledge

Problem solving

Flexibility

Retail technology

Lift up to 30 lbs

Job description

Old Navy in Houston is seeking a Brand Associate to bring the brand to life for customers. You’ll engage with shoppers, educate them on products, and collaborate with leadership to deliver a best-in-class customer experience using an omni-channel approach.

The role emphasizes respectful service, loyalty program education, and teamwork on the sales floor, fitting room, and back-of-house. The company highlights an inclusive culture and benefits.