Brand Associate: Fashion & Customer Experience

Old Navy; Ocean City (MD); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

50% merchandise discount

Paid Time Off

Volunteer hours (up to 5 hours/月)

401(k) plan with company matching

Insurance: medical/dental/vision

Job summary

Old Navy in Ocean City, MD is seeking a Brand Associate to bring our brand to life for customers. You will educate customers on products, provide exceptional service, and collaborate with leadership to deliver an outstanding in-store experience using our omni-channel approach.

As part of the team, you’ll promote loyalty programs, support various store areas, and help achieve personal and store goals in a fast-paced environment. Flexibility for holiday/evening/weekend shifts is expected.

Qualifications

• Excellent customer service skills are required.
• Strong product knowledge and ability to educate customers.
• Comfort with using omni-channel tools and technology.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to store goals and results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues and returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail knowledge

Suggestive selling

Team collaboration

Tools

Retail technology

Job description

Old Navy in Ocean City, MD is seeking a Brand Associate to bring our brand to life for customers. You will educate customers on products, provide exceptional service, and collaborate with leadership to deliver an outstanding in-store experience using our omni-channel approach.

As part of the team, you’ll promote loyalty programs, support various store areas, and help achieve personal and store goals in a fast-paced environment. Flexibility for holiday/evening/weekend shifts is expected.