Brand Associate: Elevate Customer Experience & Style

Old Navy; Chicago Ridge (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) with company match

Employee stock purchase plan

Medical/dental/vision/life insurance

Job summary

Old Navy is seeking a FT Brand Associate to bring the brand to life for customers and provide exceptional service. You will educate customers, engage with them to drive sales, and collaborate with leadership to deliver a best-in-class experience using omni-channel solutions.

You will support multiple store areas, maintain a clean workspace, and be flexible to a varied schedule including evenings, weekends, and holidays. The role emphasizes relationship-building and customer-focused service.

Qualifications

• Excellent communication with customers and team.
• Customer-focused service on and off the sales floor.
• Retail experience in a fast-paced environment.
• Willingness to work flexible hours including evenings, weekends, and holidays.
• Ability to lift up to 30 lbs and maneuver around the store.

Responsibilities

• Engage with customers and provide exceptional service to build loyalty.
• Promote loyalty programs and educate customers on features.
• Drive sales using suggestive selling and omni-channel tools.
• Support sales floor, fitting rooms, cash wrap, and back-of-house as needed.
• Maintain a neat, clean and organized work area.
• Handle customer interactions and resolve issues professionally.
• Execute operational processes efficiently.
• Contribute to store goals and results.

Skills

Communication

Customer service

Retail experience

Problem solving

Flexible schedule

Omni-channel

Lifting up to 30 lbs

Job description

Old Navy is seeking a FT Brand Associate to bring the brand to life for customers and provide exceptional service. You will educate customers, engage with them to drive sales, and collaborate with leadership to deliver a best-in-class experience using omni-channel solutions.

You will support multiple store areas, maintain a clean workspace, and be flexible to a varied schedule including evenings, weekends, and holidays. The role emphasizes relationship-building and customer-focused service.