Brand Ambassador — Fashion Customer Experience Pro

Ralph Lauren; Castle Rock (CO); On-site; USD 19,000 - 26,000; Full time

Job summary

Ralph Lauren in Castle Rock, CO is seeking Brand Ambassadors who put the customer first and deliver a personalized shopping experience. You will provide excellent service and work toward individual KPI targets, including SPH and data capture.

As part of a collaborative team, you will contribute to monthly and quarterly sales plans, connect customers via the Polo Connect program, and share knowledge of fashion and styling.

Qualifications

• Provides excellent customer service and maintains a customer-first mindset.
• Understands sales objectives and meets/exceeds KPI (SPH, data capture).
• Collaborates with team to achieve monthly/quarterly/annual sales goals.
• Demonstrates passion and knowledge of fashion and styling.
• Educates customers on programs, resources, and offerings.

Responsibilities

• Provide customer service in fitting rooms and maintain store standards.
• Support opening/closing routines and overall store operations.
• Participate in floor sets and replenishment activities (ISOS).
• Balance tasks while prioritizing the Ralph Lauren experience for customers.
• Provide feedback to Management on product opportunities or needs.

Skills

Customer service

Sales targets

Team collaboration

Fashion knowledge

Communication skills

Tools

POS system

Job description

Ralph Lauren in Castle Rock, CO is seeking Brand Ambassadors who put the customer first and deliver a personalized shopping experience. You will provide excellent service and work toward individual KPI targets, including SPH and data capture.

As part of a collaborative team, you will contribute to monthly and quarterly sales plans, connect customers via the Polo Connect program, and share knowledge of fashion and styling.