Branch Universal Banker—Customer Experience & Ops

Atlantic Union Bank; Vienna (AL); On-site; USD 38,000 - 66,000; Full time

Job summary

Atlantic Union Bank is seeking a Universal Banker to deliver consistent client experiences across branch locations. You will respond to customer needs, process routine banking transactions, open new accounts, and support teller activities while ensuring compliance with bank policies.

This role emphasizes upselling banking products, building rapport with customers, coaching branch teams, and contributing to process improvements that strengthen service delivery.

Qualifications

• 2+ years relevant experience
• Must be able to stand for extended periods and lift up to 30lbs
• Moderate supervision; routine tasks with some interpretation

Responsibilities

• Managing day-to-day branch service operations
• Supporting client transactions
• Ensuring accurate and timely execution of frontline banking activities
• Coaching and supporting branch teams to meet performance expectations
• Implementing process improvements that strengthen service delivery
• Monitoring operational controls to reduce risk and maintain compliance
• Opening new accounts
• Handling teller transactions
• Marketing and cross-selling bank products and services
• Resolving complex customer service issues
• Building rapport to engage customers and deepen banking relationships

Skills

Customer service

Sales

Teller transactions

Banking knowledge

Relationship building

Cross-selling

Education

Vocational or technical training

Job description

Atlantic Union Bank is seeking a Universal Banker to deliver consistent client experiences across branch locations. You will respond to customer needs, process routine banking transactions, open new accounts, and support teller activities while ensuring compliance with bank policies.

This role emphasizes upselling banking products, building rapport with customers, coaching branch teams, and contributing to process improvements that strengthen service delivery.