Senior Universal Banker: Branch Operations & Sales Lead

Atlantic Union Bank; Washington (District of Columbia); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plan

Job summary

Atlantic Union Bank in Washington, DC seeks a Universal Banker to support branch delivery, handle routine banking transactions, open accounts, and cross-sell bank products. You will engage customers and deliver consistent service across branch locations with a focus on accuracy and compliance.

You will coach branch teams, ensure regulatory adherence, and promote seamless client experiences while building long-term relationships with customers.

Qualifications

• 5+ years relevant experience in branch operations or banking
• Knowledge of teller transactions and account openings process
• Strong communication and problem-solving skills

Responsibilities

• Managing day-to-day branch service operations
• Opening new accounts
• Marketing and cross-selling bank products and services
• Resolving complex customer service issues
• Coaching and supporting branch teams to meet performance expectations
• Ensuring compliance with bank policies and regulatory requirements

Skills

Customer service

Sales

Branch operations

Education

Vocational or technical training

Job description

Atlantic Union Bank in Washington, DC seeks a Universal Banker to support branch delivery, handle routine banking transactions, open accounts, and cross-sell bank products. You will engage customers and deliver consistent service across branch locations with a focus on accuracy and compliance.

You will coach branch teams, ensure regulatory adherence, and promote seamless client experiences while building long-term relationships with customers.