Senior Universal Banker - Lead Branch Ops & Customer Growth

Atlantic Union Bank; Leesburg (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Atlantic Union Bank is seeking a Universal Banker to deliver consistent client experiences across branch locations and ensure operational excellence. The role includes processing routine banking transactions, addressing customer needs, and supporting branch teams to meet performance goals.

Responsibilities cover opening new accounts, handling teller transactions, cross-selling products, and resolving complex service issues while maintaining compliance with bank policies and standards across the

Qualifications

• Broad knowledge of frontline banking procedures and service standards.
• 5+ years relevant experience in banking or financial services.
• Vocational or technical training may be required for specialized tasks.

Responsibilities

• Opening new accounts.
• Handling teller transactions.
• Marketing and cross-selling bank products and services.
• Resolving complex customer service issues.
• Refer customers to other banking services and personnel as appropriate.

Skills

Customer Service

Sales

Banking Knowledge

Branch Operations

Education

Vocational/Technical Training

Job description

Atlantic Union Bank is seeking a Universal Banker to deliver consistent client experiences across branch locations and ensure operational excellence. The role includes processing routine banking transactions, addressing customer needs, and supporting branch teams to meet performance goals.

Responsibilities cover opening new accounts, handling teller transactions, cross-selling products, and resolving complex service issues while maintaining compliance with bank policies and standards across the