Branch Teller Supervisor & Vault Lead

BankFirst Financial Services; Columbus (MS); On-site; USD 40,000 - 60,000; Full time

Job summary

BankFirst Financial Services in Mississippi seeks a Branch Supervisor to oversee teller staff and manage vault operations. You will ensure accurate cash handling and deliver excellent customer service in a fast-paced retail banking environment.

The role emphasizes sales, cross-selling, and guiding the team to meet branch goals. You will train tellers on products and procedures, respond to emails and reports, and assist local management with annual employee reviews.

Qualifications

• College degree preferred, but not required.
• Knowledge of teller functions and money handling or equivalent experience.
• Outstanding interpersonal and communication skills.
• Results-oriented and proactive with good judgment.
• Ability to multi-task and stay organized.

Responsibilities

• Supervise teller staff on daily operations.
• Monitor daily performance for sales and customer service.
• Verify accuracy and quality of work of tellers.
• Manage the vault and access security procedures.
• Respond to emails and reports promptly.
• Train tellers on products, policies, and procedures.
• Assist management with annual employee reviews.
• Drive sales through consultative selling and cross-selling.
• Address customer questions via phone and email.
• Assist with other retail duties as needed.

Skills

Teller supervision

Customer service

Sales & cross-selling

Interpersonal communication

Time management

Education

College degree preferred

Job description

BankFirst Financial Services in Mississippi seeks a Branch Supervisor to oversee teller staff and manage vault operations. You will ensure accurate cash handling and deliver excellent customer service in a fast-paced retail banking environment.

The role emphasizes sales, cross-selling, and guiding the team to meet branch goals. You will train tellers on products and procedures, respond to emails and reports, and assist local management with annual employee reviews.