Branch Tech Support & Projects Lead

First Citizens Bank; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

First Citizens Bank is seeking a Branch Technical Support Manager to coordinate and provide support for end-user technologies, network gear, circuits, servers, and peripherals across branches and remote sites. You will align with retail banking operations and communicate with service partners to ensure reliable IT services.

Responsibilities include directing IT projects and products, managing staff performance and development, and guiding cross-team analysis and testing efforts while maintaining

Qualifications

• Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering.
• High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering.

Responsibilities

• Project and Product Management - Provides direction and oversight to IT projects and products.
• Managerial Functions - Sets expectations, manages staff, budgets, and forecasts.
• Business Support - Directs programming, business analysis, or testing activities and roadmaps.
• Technical Expertise - Acts as a technical expert and ensures compliance with security standards.

Skills

Leadership for technical impl.

Knowledge of SDLC

System and data design

Education

Bachelor's Degree in related field

High School Diploma or GED with 10 years exp

Job description

First Citizens Bank is seeking a Branch Technical Support Manager to coordinate and provide support for end-user technologies, network gear, circuits, servers, and peripherals across branches and remote sites. You will align with retail banking operations and communicate with service partners to ensure reliable IT services.

Responsibilities include directing IT projects and products, managing staff performance and development, and guiding cross-team analysis and testing efforts while maintaining