Branch IT Support & Projects Leader

First Citizens; Raleigh (NC); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Job summary

First Citizens Bank is seeking a Branch Technical Support Manager to coordinate support services at branches and remote sites, interfacing with internal and external partners. The role oversees IT projects, product releases and performance tracking, while guiding staff development and budgeting processes.

A strong background in end‑user tech, networks, servers, and security is required, with knowledge of SDLC and governance.

Qualifications

• Bachelor's Degree with 6+ years of Applications development, analysis or systems engineering.
• Or High School Diploma/GED with 10+ years in Applications development, analysis or systems engineering.

Responsibilities

• Directs IT projects and product releases with defined schedules.
• Manages staff performance, training and evaluations.
• Plans budget forecasting and capital planning.
• Ensures security controls and change management compliance.

Skills

Project management

Leadership

Agile methodologies

Waterfall

System design

End-user technologies

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank is seeking a Branch Technical Support Manager to coordinate support services at branches and remote sites, interfacing with internal and external partners. The role oversees IT projects, product releases and performance tracking, while guiding staff development and budgeting processes.

A strong background in end‑user tech, networks, servers, and security is required, with knowledge of SDLC and governance.