Branch Technical Support Manager

First Citizens; Raleigh (NC); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Job summary

First Citizens Bank is seeking a Branch Technical Support Manager to coordinate support services at branches and remote sites, interfacing with internal and external partners. The role oversees IT projects, product releases and performance tracking, while guiding staff development and budgeting processes.

A strong background in end‑user tech, networks, servers, and security is required, with knowledge of SDLC and governance.

Qualifications

• Bachelor's Degree with 6+ years of Applications development, analysis or systems engineering.
• Or High School Diploma/GED with 10+ years in Applications development, analysis or systems engineering.

Responsibilities

• Directs IT projects and product releases with defined schedules.
• Manages staff performance, training and evaluations.
• Plans budget forecasting and capital planning.
• Ensures security controls and change management compliance.

Skills

Project management

Leadership

Agile methodologies

Waterfall

System design

End-user technologies

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear, circuits, servers and key peripherals. This person will have familiarity with retail banking operations and will have solid communication skills as they engage service partners(internal and external). .

Responsibilities & Qualifications

Duties & Responsibilities:
Project and Product Management - Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. Develops and utilizes methods of tracking performance.

Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning and invoicing.

Business Support - Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests. Facilitates system modifications within existing system architecture and assists with architectural changes as necessary. Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts.

Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end‑user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.

Position Specific Skills:

• Previous leadership for technical implementation
• Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
• Knowledge of system and data design

Qualifications:

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.