Branch Technical Support Manager

First Citizens Bank; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

First Citizens Bank is seeking a Branch Technical Support Manager to coordinate and provide support for end-user technologies, network gear, circuits, servers, and peripherals across branches and remote sites. You will align with retail banking operations and communicate with service partners to ensure reliable IT services.

Responsibilities include directing IT projects and products, managing staff performance and development, and guiding cross-team analysis and testing efforts while maintaining

Qualifications

• Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering.
• High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering.

Responsibilities

• Project and Product Management - Provides direction and oversight to IT projects and products.
• Managerial Functions - Sets expectations, manages staff, budgets, and forecasts.
• Business Support - Directs programming, business analysis, or testing activities and roadmaps.
• Technical Expertise - Acts as a technical expert and ensures compliance with security standards.

Skills

Leadership for technical impl.

Knowledge of SDLC

System and data design

Education

Bachelor's Degree in related field

High School Diploma or GED with 10 years exp

Job description

Overview

Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear, circuits, servers and key peripherals. This person will have familiarity with retail banking operations and will have solid communication skills as they engage service partners(internal and external).

Responsibilities & Qualifications

Duties & Responsibilities:

• Project and Product Management - Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. Develops and utilizes methods of tracking performance.
• Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning and invoicing.
• Business Support - Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests. Facilitates system modifications within existing system architecture and assists with architectural changes as necessary. Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts.
• Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.

Position Specific Skills

• Previous leadership for technical implementation
• Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
• Knowledge of system and data design

Qualifications

• Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.